Terms & Conditions

Terms & Conditions


Privacy Notice

Lochkelly.org protects your privacy and does not share your email address or other personal information it receives with any outside parties.

The website of lochkelly.org carefully uses and securely stores all information that you enter on this web site. By visiting our online bookstore and events registration area, you are accepting the practices described in this Privacy Notice.



The information we collect from customers helps us personalize and continually improve your shopping experience at our online bookstore and event registration area. The information you enter on our Web site or send via email allows us to respond to your requests and communicate with you. Some information is collected whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses the Bookstore or Events area at Lochkelly.org.


Web Security

Lochkelly.org uses industry-standard Secure Socket Layer (SSL) technology. This enables us to encrypt the personal and financial information you provide us when you order on-line. All information provided by you is secured and maintained confidentially.



Products purchased by those residing in New York State will have state tax added as prescribed by law.


Shipping and Refund Policy

No objects will be shipped physically, as all products are digital downloads. All downloads are delivered through the web browser. If there is an issue with the digital download, contact us using the web form or at the address below.

Please inform us by email if you are having trouble with downloads of transcripts, audio, or video. We will try to send the products in another format. If you are unable to download them upon receipt, you can get a full refund within one week of purchase.

Events can be refunded prior to two weeks before the event date for a $35 cancellation fee. No refunds will be issued within two weeks of the event. If there is an emergency or illness that prevents you from attending, you can apply the amount to another event within one year.


Participant Notice

Participants understand that all events with Loch Kelly will be recorded for use by Open-Hearted Awareness Institute (NWC). Some events will be video taped. Anyone participating in Open-Hearted Awareness Institute activities may end up being photographed by Open-Hearted Awareness Institute. If any participant wishes not to be photographed or not to be featured in a photo displayed on this website, please notify Open-Hearted Awareness Institute in writing.

All participants agree to the following:

• I am 18 or older, or a teenager whose parent or guardian has registered for me and communicated his or her permission to Loch Kelly or Open-Hearted Awareness Institute staff for me to take a program.

• I understand that these meditation recordings and classes are educational programs, not treatment for any physical or mental health condition.

• I take responsibility for my own experience in the program, and I am able to manage my reactions to program material on my own. I understand that Loch Kelly, his staff, and the guest experts do not have a professional relationship with me.

• I understand that any information conveyed to Loch Kelly in the context of the program may be read by members of his staff. Loch Kelly may refer to comments or questions we receive in his presentations or other public communications; if he does this, he will do his best to leave out any identifying information, but please understand that any information you send to us is not confidential.

Contact Info

Open-Hearted Awareness Institute
41 Union Square West
Room 835
New York, NY 10003

(212) 675-0700